Effective Date: 1 July 2025
Chaturvedi Software House LLC is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number, company name, and address.
- Business information: industry, company size, and technology requirements shared during consultations.
- Website usage data: IP address, browser type, pages visited, and time spent on pages (via analytics tools).
- Communications: emails, messages, and feedback you send us.
- Financial details: invoice and payment information (we do not store card data on our servers).
2. How We Use Your Information
We use your information to:
- Respond to inquiries and deliver requested services.
- Process payments and manage project accounts.
- Send relevant product updates, newsletters, or event invitations (you may opt out at any time).
- Improve our website and service offerings.
- Comply with UAE legal and regulatory obligations.
3. Legal Basis for Processing
We process your data on the following bases:
- Performance of a contract: to deliver agreed services.
- Legitimate interests: to improve our services and communicate with prospects.
- Legal compliance: to meet regulatory requirements.
- Consent: for marketing communications.
4. Data Sharing
We do not sell your personal data. We may share it with:
- Technology partners and service providers who assist in delivering our services (e.g., cloud platforms, accounting software).
- Regulatory authorities if required by UAE law.
All third parties are required to handle your data securely and only for the stated purpose.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by UAE law. Client project data is typically retained for 7 years for audit purposes.
6. Data Security
We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data where legally permitted.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at inquiry@ca-eim.com.
8. Cookies
Our website may use cookies to improve user experience. You can disable cookies in your browser settings. Disabling cookies may affect certain features of the website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.
10. Contact
Email: inquiry@ca-eim.com
Website: cshllc.ae
Address: Dubai, United Arab Emirates
